Rider Care Representative – Specialized

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    Specialized Bicycle Components

    HOW YOU’LL MAKE A DIFFERENCE

    Deliver concierge-level service to our riders and retailers via phone, chat, and email
    Provide personalized pre-sale advice by carefully assessing the rider’s needs
    Convert inquiries into sales and guide riders through the purchase journey
    Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the end
    Resolve technical issues through troubleshooting and diagnostic faultfinding
    Occasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the company

    WHAT YOU NEED TO WIN

    Experience in a retail or customer service role
    Strong written and oral communication skills
    Hands-on technical ability to problem solve in a relevant field (bike mechanic, automotive, consumer electronics, etc.)
    The ability to multitask, prioritize, and remain calm when dealing with difficult customers
    Proficiency with PCs, CRM systems, and the MS suite
    Live and breathe our core values: The Rider is Boss
    A passion for bikes and a desire to make a positive impact for riders
    2+ years of experience in a customer service role
    Fluent in bicycle technology and the value it brings to society
    Salesforce CRM and Oracle experience

    TELL ME MORE

    40 hours per week across 7 days, 7am-7pm (MT)
    Location: Remote
    Benefits include a competitive employee discount
    Dog friendly offices
    Travel to events may be occasionally required

    To apply for this job please visit boards.greenhouse.io.