Specialized Bicycle Components
HOW YOU’LL MAKE A DIFFERENCE
Deliver concierge-level service to our riders and retailers via phone, chat, and email
Provide personalized pre-sale advice by carefully assessing the rider’s needs
Convert inquiries into sales and guide riders through the purchase journey
Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the end
Resolve technical issues through troubleshooting and diagnostic faultfinding
Occasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the company
WHAT YOU NEED TO WIN
Experience in a retail or customer service role
Strong written and oral communication skills
Hands-on technical ability to problem solve in a relevant field (bike mechanic, automotive, consumer electronics, etc.)
The ability to multitask, prioritize, and remain calm when dealing with difficult customers
Proficiency with PCs, CRM systems, and the MS suite
Live and breathe our core values: The Rider is Boss
A passion for bikes and a desire to make a positive impact for riders
2+ years of experience in a customer service role
Fluent in bicycle technology and the value it brings to society
Salesforce CRM and Oracle experience
TELL ME MORE
40 hours per week across 7 days, 7am-7pm (MT)
Location: Remote
Benefits include a competitive employee discount
Dog friendly offices
Travel to events may be occasionally required
To apply for this job please visit boards.greenhouse.io.
