eCommerce Department Manager – Mad Dog Cycles

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    Website Mad Dog Cycles

    Utah's Favorite Bike Shop

    Position: Full Time eCommerce Department Manager

    Positions Available: 1

    Posting Date: December 30, 2020

    Closing Date: When filled

    Description:

    Mad Dog Cycles is seeking a hard-working eCommerce Department Manager able to lead our small team of customer care and eCommerce associates. We need a driven, technologically capable individual willing to take our growing eCommerce business to the next level.

    Responsibilities will include but not be limited to:

    Customer Care, handle all inbound and outbound communications via phone, email, text, chat, social media, etc. Will use several different types of software, must be technologically inclined.

    eCommerce, Responsibilities here will include website design, catalog maintenance, working with our Marketing team to ensure our website business works along side our retail business and that our eCommerce efforts drive business to our catalog.

    Assist with website order processing, receiving of product, packing and shipping. Work with customer’s inquiries related to items they are interested in ordering. Must be able to apply suggestive selling techniques in an effort to help online customers purchase the items correct for their intentions.

    Ensuring that our eCommerce customers across the United States are taken care of and return to us for all of their cycling and lite electric vehicle needs.

    Social Media, As a member of this team you will not only communicate with our customer base via social media but will also assist our Marketing team by posting, promoting, scanning groups and forums for potential business and general engagement.

    Requirements:

    A passion for cycling.

    Strong Hospitality and organizational skills.

    Outgoing, happy and driven personality.

    We are willing to train good people so previous experience is not always required but you will be required to prove your abilities and claimed experience. Strong applicants will have experience in these areas:

    SmartEtailing, Shopify, eBay and similar eCommerce shopping platforms

    Google ads and analytics

    Social Media platform business tools

    Shipworks (or similar)

    Our Mission:

    The mission of Mad Dog Cycles is to be Utah’s favorite bike shop!

    Our Values:

    We believe in bicycles and the positive impact that they have on our soul, our community and our business. We are high performance and we provide quality services and products. We believe in being sustainable, we are in business to provide for our family and the families of those on our team. Our business must be profitable to be sustainable and in order to be profitable we must all have unwavering integrity in all that we do both at work and at home. We are Mad Dog Cycles!

    Positive Attitude. We want people fired up, who want to be here. Your attitude is contagious and whether it is positive or negative it spreads. Work, no matter what the trade can be stressful and frustrating at times. We are looking for a team that can work together through the thick and thin, a positive “can do” attitude is a requirement. Clearly Communicating and allowing yourself to be Communicated to is so critical to the success of this organization and your role within the organization.

    Do the Right Thing. We address problems as they arise, put everything out on the table, figure out what we’ve got to work with and address it swiftly and directly. We do the right thing no matter what, this may take us back a few steps for a short time, but we’ll find ourselves further ahead in the long run.

    Continual Improvement. In business you Lead, Follow or Go out of Business. The focus of our business is to lead where possible and to do this it’s critical that everyone on our team have a drive to continually improve. In this fast-changing world and Industry it’s too easy to find yourself following the status quo right out of business. We need to Know our Job by being proactive about continual learning, this will help us provide the highest Quality of Work and experience for our customers.

    Compensation:

    Negotiable based on experience

    Monthly commission based on sales

    Employee Discounts on products

    Retirement program

    How to apply:

    Qualified candidates should send their resume and headshot photo to: [email protected]

    To apply for this job email your details to randy@maddogcycles.com