Name of Product: woom ORIGINAL Bicycles
Hazard: The stem and handlebar on the bikes can detach and cause riders to lose control, posing a fall hazard.
Recall Date: July 06, 2023
Units: About 84,000 (In addition, 533 were sold in Canada)
Consumer Contact: woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 pm CT, Monday through Friday or email at [email protected] or online https://faq.us.woombikes.com/article/337-stem-recall-notice or www.woom.com/en_US/ and click on “Recalls” for more information.
Description: This recall involves all sizes of woom ORIGINAL 2018 – 2021 model bikes. The stems on these bikes have one silver bolt to clamp onto the steerer tube. These bikes are designed for children between 18 months and 14 years. They were sold in six versions: woom 1, woom 1 Plus, woom 2, woom 3, woom 4, woom 5 and woom 6. The woom 1 and woom 1 PLUS are balance bikes, woom 2 through 6 are pedal bikes. These bikes were sold in red, green, blue, purple and yellow colors. The word “woom” in white letters is displayed on the sides of the downtube. The word “woom” in metallic letters is also visible on the front of the headtube. The markings “#woombikes” in black letters on chain stay and wheel size in black on sides of the front fork.
Remedy: Consumers should stop using the recalled bicycles and contact woom Bikes USA for a free repair kit. woom Bikes USA is contacting all known purchasers directly.
Incidents/Injuries: The firm has received 77 reports of the handlebar stem detaching or loosening, resulting in 19 injuries involving bruising, cuts or abrasions.
Sold At: woom.com, amazon.com and select local bicycle stores nationwide from September 2018 through March 2022 for between $200 and $530.
Importer(s): woom Bikes USA, of Austin, Texas
Manufactured In: United States
Recall number: 23-239