Service Writer – Mad Dog Cycles

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    Website Mad Dog Cycles

    Utah's Favorite Bike Shop

    Position: Service Writer

    Posting Date: February 22, 2021

    Closing Date: TBD

    Description:  Mad Dog Cycles is seeking to fill multiple Service Writer positions. Join our team and be part of Utah’s Favorite bicycle tech department. Detailed processes help our high-volume tech department tick like a Swiss timepiece. On-the-job training and certifications are available. This position requires a technical aptitude, a team player attitude, a Hospitality mindset, strong work ethic and ability to pay attention to detail.

    The Service Writer position is customer-facing, you will need strong person-to-person skills. You will work closely with our Tech Department Manager to meet deadlines and keep our work order turn-around to within 48hrs in season.

    As we expand into Light Electric Vehicles (L.E.V.) we need people with electrical experience and understanding of the technology, is a plus. Many of the L.E.V.’s we work with are off road, we are also interested in people with motorsports industry (motocross, side by side, ATV, etc) experience. This is however not a requirement.

    Requirements: 

    A passion for cycling
    Strong Hospitality and organizational skills
    Outgoing, happy and driven personality
    We are willing to train good people so previous experience is not always required.
    Drug test, Background and credit check will be performed
    Must qualify for fidelity bond coverage
    Tech. Dept. staff are required to provide their own tool kit (requirements available upon request)

    Our Values:

    We believe in bicycles and the positive impact that they have on our soul, our community and our business.  We are high performance and we provide quality services and products.  We believe in being sustainable, we are in business to provide for our family and the families of those on our team.  Our business must be profitable to be sustainable and in order to be profitable we must all have unwavering integrity in all that we do both at work and at home.  We are Mad Dog Cycles!

    Positive Attitude. We want people fired up, who want to be here. Your attitude is contagious and whether it is positive or negative it spreads. Work, no matter what the trade can be stressful and frustrating at times. We are looking for a team that can work together through the thick and thin, a positive “can do” attitude is a requirement. Clearly Communicating and allowing yourself to be Communicated to is so critical to the success of this organization and your role within the organization.

    Do the Right Thing. We address problems as they arise, put everything out on the table, figure out what we’ve got to work with and address it swiftly and directly. We do the right thing no matter what, this may take us back a few steps for a short time, but we’ll find ourselves further ahead in the long run.
    Continual Improvement. In business you Lead, Follow or Go out of Business. The focus of our business is to lead where possible and to do this it’s critical that everyone on our team have a drive to continually improve. In this fast-changing world and Industry it’s too easy to find yourself following the status quo right out of business. We need to Know our Job by being proactive about continual learning, this will help us provide the highest Quality of Work and experience for our customers.

    Compensation:

    Negotiable based on experience
    Monthly commission on work produced
    Employee discounts on products

    How to apply:

    Qualified candidates should send their resume and headshot photo via email to: [email protected]

    To apply for this job email your details to randy@maddogcycles.com