Website Bingham Cyclery
Primary Service Department responsibilities include but are not limited to:
Leading the process by which we receive repairs, write-up repair tickets, schedule the work, and assign each repair to various mechanics within the shop
Drive service sales through offering customers upgrade opportunities alongside replacement options
Ensure that the Bingham Cyclery processes are being adhered to in the tech center and that employees understand and meet their responsibilities as a part of that
Supervise hourly technicians; schedule work appropriately for these tech positions and ensure that assignments are completed on time and satisfactorily
Address any customer service and warranty issues, including initial and follow-up calls to customers,
Initiate and oversee all warranty claims in a timely and efficient manner and communicate follow-through via all appropriate electronic channels
Write work orders based on on-the-spot analysis; provide customers with accurate cost estimates and maintenance suggestions
Educate tech staff regarding company protocols, programs and standards
Plan and/or lead special events or workshops in your tech center, for customers as well as for staff
Manage service inventory under the supervision of store management, including ordering and cycle counting
Monitor productivity and performance of tech staff
Organize supplies and product within the tech center to promote a clean and efficient work environment
Support Store Manager by: managing the team on manager’s scheduled day(s) off, having a key and code to the shop, closing/opening store as necessary.
Support the sales staff as needed by creating a customer base through communication, fairness and integrity and by providing great customer service
Complete a training program which involves in-store training as well as paid, internet-based training
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Support the sales, energy and productivity of the store
Interact with customers and provide exemplary customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products in the store
Protect employees and customers by providing a safe and clean store environment.
Maintain the stability and reputation of the store in all manners
Learn from your coworkers and share knowledge regarding new products and events
Contributes to team effort by accomplishing related results as needed.
Perform other tasks assigned by Store Manager
The ideal candidate:
Has the following has the following attributes: Customer Focus, Market Knowledge, Staff Management, Results Driven, Client Relationships, Verbal Communication
Ability to work flexible full-time hours
Should be passionate about cycling as well as promoting the benefits of a cycling lifestyle and culture.
Has at least 2 years of sales experience working in retail, preferably with bikes
Has at least 2 years of service experience
Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience
Is capable of safely lifting and carrying 50 lbs on a regular basis
Is detail-oriented and able to manage multiple projects simultaneously
Is proficient in Microsoft Office, including Word, Excel and Outlook and the Google platform (gmail, calendar, Drive)
Is intrinsically motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment
This full-time position offers competitive compensation, benefits, and incentives! If you take pride in your work, enjoy being part of an enthusiastic team, and have 2-4 years of sales management experience, please email your resume, the completed job application, and a list of three professional references to [email protected]
To apply for this job please visit www.binghamcyclery.com.